Dear Sirs,

I have been having critical performance issues with my Pocket PC including the following:
- spontaneous hard-resetting

- no notification of new voicemail
- extremely short battery life
- keys that no longer work, scratched screen

I took the phone to a Sprint service center in Liberty, Missouri over the holidays where they hard-reset my phone to try and fix the problem. Needless to say, it wasn’t fixed. The service rep told me to call customer service at *2 to receive better support (which begs the question of why you provide an in-store support network whose costs are built into my nickel-and-dimed plan, but I digress).

Well, when I flew back home to Brooklyn, NY and tried to dial *2 to call customer service, the touch screen no longer worked, I could not unlock my phone, and thereby cannot make any outgoing calls. Moreover, I was unable to stop the recurring alarms I had set and was powerless to do anything besides bang my head against the wall until the batter drained entirely. The phone has since stopped charging when plugged into the wall, and when I try to charge it via the sync cable, it starts cycling into an on/off series where WinMobile boots up then fails over and over. Nice.

I have no idea what to do, and since I do not have a land line, email is the only way to reach me. I’m sure I’ll get a nicely-phrased auto-reply from someone in your customer care department informing me I need to take the phone into a store 45 minutes away by subway, but I hope this is not my only option. Weather.com tells me it’s 19 degrees outside right now with a windchill of -10 and I don’t have a car.

Please let me know what I can do to get a new phone before I throw this one against the wall. Is that covered by the insurance plan I pay for every month?

Happy New Year,
Jill